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the price you see, is the price you pay

About Us

This web site is owned and operated by [Crossbow Publishing] who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Crossbow Calendars, PO Box 71, Wallington, Surrey, SM6 9SH, UK
Phone: 020 8699 6400
Email: info@crossbow-calendars.com

Terms and Conditions of Business
All business transacted with Crossbow Publishing is under the terms and conditions laid out of the following agreements:

Cookies
Also known as browser cookies or tracking cookies, these are small, often encrypted text files, located in browser directories.

Crossbow use third party cookies to track the performance of our advertising so we can serve appropriate messages to our site visitors. This information is shared with third parties anonymously and does not include personal information.

Some cookies on our website are essential and our website will not work as expected without them. Cookies are set when you submit a form or interact with the site by doing something other than just browsing the site. We also use some non-essential cookies to gather statistics about visitors to our site.

Sellerdeck respects the privacy of our website visitors and we never share your personal information with any third parties.

Disabling cookies may prevent you from using certain parts of this website. If you do not wish to accept the cookies we serve, you may, at any time, adjust your cookie settings available within your web browsers.

For further information on cookies and disabling them in your browser, please see www.allaboutcookies.org.

Privacy Policy
In this privacy policy, “we” and “our” relates to Crossbow Promotions which is a company registered in England and Wales.

“You” and “your” relates to the natural person reading this document that is authorised by their business and that is considering subscribing or subscribes to the Crossbow Promotions Services or is an employee or subcontractor of such a business.

Crossbow Promotions services refers to the services we provide to help you or your colleagues run your business and includes but is not restricted to: support, hosting, online customer feedback, shipping and delivery services and payment processing.

Crossbow Promotions refers to the software we provide to help you or your colleagues run your business and includes but is not restricted to: an online ecommerce platform and a desktop ecommerce platform.

Why we are processing your data
The main purpose of processing your data is to enable us to provide our services to companies that wish to sell goods and services online and by mail order and telephone order.

We will also process your data to inform you of: the status of the Crossbow Services, changes in the Crossbow Software, relevant changes in the market that relate to selling online and future developments of the Crossbow Services and Crossbow Software.

We want to ensure that you are kept up to date with improvements that will benefit you and your business and so will process your data to inform you of how to use our products and services, including updating you on new features and services.

What data do we hold?
We hold the data that you (or someone from your company) inputs or confirms either at our web site, into the Crossbow Software that you have licensed from us or over the phone. This data is limited to the information described here.

The data we hold consists of your name, address, email, phone number, and other means of contacting you that you supply to us, for instance your address for calling, emailing or messaging. We also hold data that is generated when you input or raise any support queries, for instance by sending an email or typing into a chat facility. During conversations with you, we will record information you provide to us to help us deliver the best possible service, this typically is related to your business and its objectives but may contain personal data if you supply it.

For each device where you use the Crossbow Software we hold your IP address (Internet address), model, operating system and version of the device so that we can solve problems when they occur which require this information. We also hold this information in order to check and enforce our license conditions.

Our terms and conditions do not permit you to enter into the Crossbow Services or Sellerdeck Software any personal information relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and the Crossbow Services and Crossbow Software does not store any information of this nature.

How we service your needs
We provide most of our services to you on the legal basis of Contract as your processor. These are the terms and conditions that you agree to when you subscribe to one or more of our services by registering your details with us or license our software. We inform you of the status of any free trials of our products or services, we process all of the requests that you make of our services as well as informing you how to use the software and services and any additional features that have been released. We always offer you the opportunity to opt out of communication which is not essential to the running and billing of the services at any time that you want to.

Processing data about your contract with us
We also hold data about our commercial relationship with you, that is invoices and payment details, on the basis of Legal Obligation where we have to hold this information for tax and statutory authorities.

Co-operating with legal authorities
We will pass information about you and your business to legal authorities who have the legal right to demand such data.

How we market
Without prior Consent, we will never share your personal details with any third party in order that the third party can market their products or services to you.

Our staff may contact you to tell you about Crossbow Services, what the benefits are, to provide periodic special offers and discounts and to explain how to subscribe to the Crossbow Services. We provide an opt out with each such communication we make to you.

We provide your email address and/or phone number and/or messaging address to help the platforms where we advertise (such as Facebook) find other people similar to you who may be interested in Crossbow Services. This means that more relevant advertisements can be shown to these people. They do not see your details and your details are not used for any other purpose.

For all of these direct marketing activities, we use Legitimate Interest as the legal basis and therefore you have the option to object and then be exempted from all of this processing.

If you have not installed our software agreeing to our license terms or utilised a Sellerdeck Service agreeing to our Service Agreement, we will only ever directly market to you on the basis of explicit Consent from you and you have the right to withdraw Consent at any time.

We occasionally source data from publicly available lists of trade companies to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact the companies.

Our Legitimate Interest is to provide marketing information to people running businesses who have expressed their interest in our products and services by registering their details and agreeing to our license agreement. We also have a Legitimate Interest in finding other, similar, people and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

You can request the complete deletion of your details from our systems if you have registered with us and never had a subscription. If you have had a subscription, we are legally obliged to keep details of our dealings with you but you can request that we do not contact you with any marketing.

Processors and sub-processors
Your data will be passed to the following categories of third parties so that we can provide the service that we promise; but in some cases, also to tell you more about our products and services:

Category

Third party sub-processor

Web hosting company

Pulsant Group consisting of Pulsant Limited, Pulsant Data MK Limited, Pulsant Data Services limited, Onyx Group Limited, Onyx Internet Limited and Knowledge Limited (all companies being registered in England and Wales with company numbers 03625971, 06515855, 05760876, 05682619, 04061967 and 01554385).

Processing payments on behalf of your customers

Creditcall Limited (Sellerdeck Payments), Paypal and similar payment services. Sellerdeck does not handle any card information directly in any of these cases.

Fraud detection service

Mastercard Payment Gateway Services Ltd

Customer feedback service

Feefo Holdings Limited

Shipping and delivery services

GFS (Global Freight Solutions)

Running our service, sending communications

Email sending: through Pulsant Group (see above).

Administering the service and processing information about how our system is running, finding and fixing problems plus developing new features

We consistently use the same subcontractors for specific individuals that form part of our team and these reside in Hungary, The Czech Republic and India. These individuals perform software development and support that occasionally and for a short time period may require access to personally identifiable information for fault finding or testing.

Providing support to our customers

Support, internal discussion and bug and task tracking: Atlassian Jira, Zendesk, other highly technical fault finding systems, monitoring and crash dump systems. All of these typically have low volumes of personal data and your data is only used when there is a problem or you raise a query.

Advertising

Facebook, Google, Twitter, LinkedIn, YouTube and similar companies where the limited data listed above is provided to enable people of similar interests to receive advertisements.

Taking payment from you

Billing, card and banking payment systems, currently: Sellerdeck charges you for card payments using Creditcall Ltd and direct debit using the Barclays Bank direct debit system.

Marketing to you

Web based marketing systems: Salesforce and Mailchimp

The third-party processors that we use are large responsible companies or organisations and we ensure that they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

Sellerdeck make their best endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU. In particular, we occasionally and for a strictly limited time pass data to our subcontractors who provide development and support where problems or developments require access to your data. This does not normally happen on a day to day basis.

How long do we hold your data?
Retention periods for data are dependent on the following:

The prevailing legal retention period where there is a statutory need for you or us to retain the data e.g. invoicing data and its related information. This is typically six years after the tax year end to which the data relates. We therefore hold such data for eight years and may retain it for longer if any enquiry or dispute relating to the data is under way.
We will completely delete your data on request where you have never agreed to our license terms or subscribed to any of our services.
We will delete your data from our hosting service after you cease to be a subscriber for this service.
Automated processing
We do not currently use personal data for any automated decision making within Sellerdeck or the Sellerdeck Services other than we send you different emails, notifications or other electronic communication tailored to you depending on which features in Sellerdeck you have used, tried to use or not used and also on your company size and type. Some advertisers, particularly Facebook and Google but there are others, are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them.

Your rights
You have a number of rights including receiving the information contained in this document (“the right to be informed”). Other rights are the right to opt out of any communication from us (other than where we have to contact you in relation to our Contract with you), the right to object to your personal information being used for marketing purposes under the legal basis of Legitimate Interest and the right to withdraw your Consent to being marketed to at any time if you have previously given your Consent.

You have the right to have your data totally deleted when you have not been a paying subscriber or agreed to our license terms. If you are or have been a paying subscriber or have agreed to our license terms, we process your personal data in order to provide our services and also need to retain data in order to meet statutory reporting including to tax authorities. Where that is true you do not have the right to have such data deleted, you do however have the right to have your processing restricted which means we will never use your data again apart from related to any statutory requirements.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to not have your data used in any way in marketing profiling or under any of the areas where we process your data under Legitimate Interest.

You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting our customer services team on admin@sellerdeck.com. Please start all requests with “GDPR Request” and then explain which right you wish to exercise. There will be no charge for reasonable requests.

You have the right to lodge a complaint with the information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

Acting as a processor for you
For data controllers, Sellerdeck will act as your processor in storing data on servers managed by us and passing data to our sub-processors on your behalf and acting on instructions received from you acting as the data controller. It is your responsibility as the controller to inform your customers, suppliers and employees of your processing and their rights, and to conform with the General Data Protection Regulations (GDPR) as this Privacy Notice. The personally identifiable information stored is restricted to the data that you have configured our software to capture.

The purpose of the processing is to enable you to run your business efficiently and provide an excellent ecommerce and telephone ordering service in relation to work that you do for your customers.

We will use sub-processors as explained above and you give your permission for this when entering into a Sellerdeck Services contract. Each sub-processor will agree to keep the data controller’s data confidential as do we, with the exception of where it is required to satisfy a lawful request from a legally authorised entity.

We will assist you in meeting your own GDPR responsibilities including fulfilling all valid requests coming from data subjects where we hold the data and submitting to audits and inspections including our processing records and co-operating with the ICO and informing you of breaches of the GDPR regulations. We will also explain on request our obligations and actions in relation to security measures and the notification of personal data breaches and provide help as required with data protection impact assessments.

We will delete data as required by you provided we do not have to hold it due to a legal obligation.

If you cease to be a subscriber to the Sellerdeck Services, after the Sellerdeck contract has been cancelled, other than as described in this document, we will delete your data.

Data Protection Manager
The Data Controller / Data Processor is Sellerdeck Ltd and can be contacted at admin@sellerdeck.com or called on UK: 0845 129 4888*.

The Data Protection Manager is Bruce Townsend who can be reached via the above contact details.


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept debit/credit card payments & pay pal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All prices on our website include shipping costs, the price you pay is the price you see on the product.

Delivery Schedule

We deliver your order right away. We will normally send your order to you on the same day if ordered before 11.30 or one business day. International orders vary depending on your country.
You must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders from whatever country include shipping costs and any taxes due.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. If for any reason you are not happy with your purchase, please contact us within two days of recite.

Customer Access Rights and your response
INTERNAL USE ONLY
Disclaimer: the information in this privacy policy is true and complete to the best of Sellerdeck's knowledge. All information provided is made without guarantee and Sellerdeck and the authors disclaim any liability in the connection with the use of this information.
Copyright Notice: This material is copyright Sellerdeck Ltd and is supplied for the exclusive use of businesses who are Sellerdeck customers. It is not appropriate for other companies. Forwarding or publishing this document as-is elsewhere is prohibited.

An individual has the right to make the below requests. Following these guidelines will standardise and simplify your responses.
We recommend that you respond by email to the request within 48 working hours, although within the regulation it typically allows for up to 30 days.
This is a short summary and for full information on access rights, visit - https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
1. Right to be informed how their PII is used
You have documented how their PII is used in the Privacy Policy and therefore you should direct the individual to the section 'How we use your personal data' of the Privacy Policy on your website.

2. Right of access to their PII and data portability
Provide the individual with a list of the PII that you hold about them. This should be provided in a machine-readable format (e.g. CSV document).

3. Right to rectification of wrong PII
Update the PII you hold with the new PII provided.

4. Right to erasure of PII
Depending on the scenario, you should either erase the PII or explain what PII you are holding and why you have a legal basis to hold it.

The default information captured in Sellerdeck Desktop is required for an invoice, including: name, phone number, email, address. This PII must be retained for HMRC purposes for up to 7 years from invoice date. Therefore, you cannot erase this PII if requested.

Other PII not related to an invoice, must be deleted.

If the individual has not placed an order, but has submitted an enquiry, you must delete the PII upon request.

5. Right to restrict processing
An individual can request to restrict how you process their PII. In most cases, this will be related to any form of marketing and you should either temporarily move the PII to another processing system, or apply a setting so that it is excluded from use.

You must not process the restricted data in any way, except on the basis of: consent, defence of legal claims, protection of the rights of another person, or public interest.

If the request prevents you from fulfilling the contract, we recommend you either cancel the contract (the order) or the individual must retract their request.

6. Right to object to their data being processed
An individual can object to you processing their PII, which you must action, unless you have a compelling reason not to.

Typically, this request will be related to all forms of marketing and you should remove the individuals data from your marketing database or amend it so they will not receive marketing or be used for profiling of data that is related to direct marketing.

7. Rights related to automated decision making including profiling
This is detailed in the section 'Automated processing' of the Privacy Policy. You should direct individuals to this section.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8669 6400. International +44 208 669 6400 or write to us at PO Box 71, Wallington, Surrey, SM6 9SH, UK

Privacy Policy

Crossbow Calendars do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Customer Access Rights and your response
INTERNAL USE ONLY
Disclaimer: the information in this privacy policy is true and complete to the best of Sellerdeck's knowledge. All information provided is made without guarantee and Sellerdeck and the authors disclaim any liability in the connection with the use of this information.
Copyright Notice: This material is copyright Sellerdeck Ltd and is supplied for the exclusive use of businesses who are Sellerdeck customers. It is not appropriate for other companies. Forwarding or publishing this document as-is elsewhere is prohibited.

An individual has the right to make the below requests. Following these guidelines will standardise and simplify your responses.
We recommend that you respond by email to the request within 48 working hours, although within the regulation it typically allows for up to 30 days.
This is a short summary and for full information on access rights, visit - https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
1. Right to be informed how their PII is used
You have documented how their PII is used in the Privacy Policy and therefore you should direct the individual to the section 'How we use your personal data' of the Privacy Policy on your website.

2. Right of access to their PII and data portability
Provide the individual with a list of the PII that you hold about them. This should be provided in a machine-readable format (e.g. CSV document).

3. Right to rectification of wrong PII
Update the PII you hold with the new PII provided.

4. Right to erasure of PII
Depending on the scenario, you should either erase the PII or explain what PII you are holding and why you have a legal basis to hold it.

The default information captured in Sellerdeck Desktop is required for an invoice, including: name, phone number, email, address. This PII must be retained for HMRC purposes for up to 7 years from invoice date. Therefore, you cannot erase this PII if requested.

Other PII not related to an invoice, must be deleted.

If the individual has not placed an order, but has submitted an enquiry, you must delete the PII upon request.

5. Right to restrict processing
An individual can request to restrict how you process their PII. In most cases, this will be related to any form of marketing and you should either temporarily move the PII to another processing system, or apply a setting so that it is excluded from use.

You must not process the restricted data in any way, except on the basis of: consent, defence of legal claims, protection of the rights of another person, or public interest.

If the request prevents you from fulfilling the contract, we recommend you either cancel the contract (the order) or the individual must retract their request.

6. Right to object to their data being processed
An individual can object to you processing their PII, which you must action, unless you have a compelling reason not to.

Typically, this request will be related to all forms of marketing and you should remove the individuals data from your marketing database or amend it so they will not receive marketing or be used for profiling of data that is related to direct marketing.

7. Rights related to automated decision making including profiling
This is detailed in the section 'Automated processing' of the Privacy Policy. You should direct individuals to this section.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, less the cost of delivery. Return postal costs will be paid by the buyer. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 3 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition as when they werer received.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Payment with order: We accept debit/credit card payments & Pay Pal.

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